Return / Exchange Policy
We strongly believe in customer satisfaction. Before every package leaves our facility, it is carefully checked by our team. If you receive an item that has any damage, you must notify our Customer Service team immediately.
Returns or exchanges must be made within 7 days from the date of delivery.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
To be eligible for a return, your item must be unused, in its original condition and original packaging that it was received. REFUNDS OR EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
- The hang tag is intact.
- No rips, cuts, or tears in the fabric.
- No stains on the garment.
We handle returns on a case-by-case basis with the ultimate objective of customer satisfaction.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
Gift cards, Items on sales.
Only regular priced items may be refunded, unfortunately, sale items or promotional items (when a discount code is applied) cannot be refunded.
Refunds (if applicable)
Once your returned item is received and inspected, you will be notified electronically of the status of your return request.
All refunds will be credited to your original form of payment or an Indulge 247 Gift Card. When returning a gift, you’ll receive your refund only on an indulge 247 Gift Card. If we choose to provide a refund:
- Items Returned by Courier: If by card payments, we’ll credit your account within 7 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
We only replace items if they are defective or damaged. If you request an exchange for the same item, please contact Customer Care via email at: firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Returns and exchanges should be mailed to:
38, Oritshe Street, Off Balogun Bustop, Awolowo way, Ikeja, Lagos.